We are the leading residential window and door replacement company here in the valley and have been in business for over 15 years. We are partnered with many national manufacturers to offer our clients the most professional service and products that meet their quality and budget needs. We have a fast paced environment where product knowledge and customer service are key. Our employees are extremely professional in what they do.
Job Description: Interact with contractors to provide information in response to inquiries about quotes, product and services, handle and resolve client issues and provide support to various company departments.
Department Manager Responsibilities:
- Recruiting, interviewing and orienting new staff members
- Monitoring and evaluating staff performance
- Managing a departmental budget and forecasting budgetary requirements.
- Setting strategic long and short-term departmental goals and evaluating outcomes.
- Motivating and inspiring staff and facilitating personal growth
- Ensuring high levels of productivity are maintained
- Communicating job expectations to staff
- Conducting training and seminars for continued skills improvement
- Fostering a productive working environment
- Ensuring adherence to company and industry
Contractor Sales Support
- Answer phones
- Answer product and service questions for contractors
- Open and maintain contractor accounts
- Record and update file information
- Set appointments
- Utilize online calendar
- Client follow up
Operations
- Estimating
- Ordering
- Data entry
- Scanning
- Filing
- Sending and receiving electronic faxes and signature files
- Installation document preparation
- Credit card payment processing
Accounting Support
- Invoicing
- Process customer payments
- Enter bills
- Email paid invoices to clients
- Loading/unloading trucks – heavy lifting 50 to 100lbs assisted (Average 5 -10 deliveries per week)
Skill Set: Customer Service, Construction Knowledge in both Windows& Doors, Quality Focus, Problem Solving, Documentation Skills, Listening and Phone Skills, Conflict Resolution, Analyzing Information, Multi-Tasking, 35WPM.
Computer Skills: Microsoft Office, Word, Outlook, Excel, Quickbooks, 10 key (helpful but not required), Window Estimating Software(Preferred but not required).
Email resumes No phone calls please.
Job Type: Full-time
Pay: $50,000.00 – $70,000.00 per year